Custom chatbot and conversational avatar development company
Transform customer service with chatbots and conversational avatars
The benefits of REM Experience's chatbots and conversational avatars
Scalability and multilingual support
Virtual assistants handle many conversations at once and in several languages, making customer service more personal and accessible for users worldwide.
Custom innovation for every client
Our chatbots adapt to the needs and profile of each user, give personalised answers and rely solely on information about your products or services, improving the customer experience.
Round-the-clock service and operational efficiency
With our chatbots and conversational avatars, your company can offer 24/7 service with no waiting times, freeing your team from repetitive tasks and using resources effectively.
Easy integration and full control
Integrating our avatars and chatbots into different digital platforms is quick and straightforward. You can also manage them yourself, updating the content without relying on third parties.
They trust us
Frequently asked questions
What is a chatbot and how is it different from a conversational avatar?
A chatbot is a virtual assistant designed to interact with users by text or voice, answering frequently asked questions or carrying out automated tasks. A conversational avatar goes a step further, adding a visual representation, such as a 2D or 3D digital character, that interacts with the user in real time and improves the experience of engaging with the brand.
What are the benefits of using a chatbot in my company?
Chatbots automate customer service, providing instant answers 24 hours a day. They help resolve frequent queries, lighten the workload of the human team and improve the customer experience with fast, efficient and personalised service, which in turn can increase conversions and user satisfaction.
Which sectors can make use of conversational avatars?
Conversational avatars are ideal for a range of sectors: tourism, where they can act as virtual guides; education, as digital tutors that support learning; industry, to provide interactive technical support; and ecommerce, to give personalised help during the purchase process. These avatars improve interaction with users and make the experience more immersive and engaging.
Can I integrate a chatbot into my website or mobile app?
Yes, our chatbots integrate easily into websites, mobile apps and platforms such as social media. They can also connect to internal systems such as CRM, ERP or booking platforms, making them easier to manage and the interactions more efficient and personalised.
Does a chatbot need artificial intelligence to work?
Not every chatbot needs artificial intelligence (AI) to work. Basic chatbots run on decision trees and predefined answers. The most advanced ones, however, such as those using AI and natural language processing (NLP), understand users' questions better and give more personalised, natural answers.
Can chatbots and conversational avatars be multilingual?
Yes, both chatbots and conversational avatars can be configured to interact in several languages, which makes them ideal for companies with an international presence. This multilingual capability lets you serve a broad customer base and improves accessibility and the user experience anywhere in the world.
How much does it cost to develop a chatbot or conversational avatar?
The cost of developing a chatbot or conversational avatar depends on several factors, such as the level of complexity, the number of interactions needed, integration with external platforms and, for avatars, the 2D or 3D design. At REM Experience we create custom solutions tailored to each client's budget and needs, ensuring the best possible return on investment.
Let’s talk!
We want to hear from you. If you have a question, a doubt or just want to chat, we are here to help. Write to us and we will get back to you as soon as possible.
